SALES ***** AT CELLC

If I could rate a zero I would.

My fiancé was ****med and bamboozled by Cellc. His contract expired and a consultant called him and pressurised him into a 24month sim only contract for 1.5gb of data and 60 minutes per month which is nothing special. My fiancé told the man he doesn’t even use the CELLC sim card as he already has a data contract with CELLC for 100gb per month that he uses. The consultant told him this is the best thing for him and that he can cancel within the 5 day grace period. After trying to get through to the call centre all week this week we got through on Friday 11 March (day 5) to cancel, only to find that we don’t have this grace period that was promised and need to pay upwards of R2000 to cancel this contract. For data and minutes we will never ever use that hasn’t even been allocated to the number yet.

This is *****, and it is disgusting. We opened a case number and requested the call recording with the ********** sales consultant, as we were not able to speak to a manager or get any further escalation on the call. Will be escalating this as a ***** case as well. So disgusting