1 reviews | Active since Mar 2009
Sales customer service in competent
I am highly disappointed with Cell c upgrade. I have been send from pillar to post. Matshidiso the sales consultant whom assisted me with my upgrade was suppose to call me back on Mon 25 Mar 2019 she mentioned she will call me back before end of business has not done as per her promise. I called back on Tues 26th Mar and spoke to so many sales consultants whom could not assist me and send me from Pillar to post. I then spoke to a sales consultant who promise to get in touch with management to assist. She mentioned that Matshidi's was not at work on Tues and will take it up with management. My discussion with Matshidiso in Dec when I upgraded my phone was that my bundle package will be loaded on my new upgraded cell phone and I specifically asked her many times during my conversation with her was is the bundle going to be uploaded on the new cell phone she said yes. She has not mentioned that it will go on my normal contracted number that I already have and has not mentioned that if I wanted my bundles to be loaded on the new number that I will have to make a payment. I called again today Fri 29th Mar and spoke to a retention sales consultant who told me that she does not know Tshidi was and that I should hold on the line will she is trying to get management to assist. I was holding online with no feedback or response from her letting me know that she cant get hold of anyone. I had to drop the call and called back again. I Spoke to another sales consultant at retention who told me that she will get Matshidiso for me because she is not sitting far from her, I hold on for a very long time with no respond and no one had the decency to tell me that they cant get hold of her will shes in the office. If this is not resolved today please note that from end of Apr no money will be debited from my account I will block cellc from getting any money from me. As a customer I am very disappointed.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want we want for our customers. A team member will be in touch.
Do expect communication.
Regards
Cell C | PN
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want we want for our customers. A team member will be in touch.
Do expect communication.
Regards
Cell C | PN
I am yet again facing another problem, I called your retentions department yesterday Tues 2 June to do a sim swap because I lost my contract sim card . I was advised to buy non Rica sim card which I did. I then contacted and spoke to one of your sales consultants whom have done the sim swap and was told that I need to insert my sim after 2 hrs in order for it to work and that all my benefits will be loaded automatically on the number I provided. I did exactly as I was advised to do, but yet still I don’t have my benefits on my number and the number has not changed is still a prepaid number.
I do not want any of your consultants to contact me and ask to explain what my complain is all about cause I have already stated my complain. I want a senior manager to give me a call with relevant feedback from my previous complaint and the outcome of the recordings and secondly feedback as to feedback that my benefits are loaded and that the sim swap was successful. Thirty I want to be compensated for the bad experience I received from cell c and all the unnecessarily sim cards I had to buy each and every time I query.
If I don’t received feedback today I will report your bad service to the media as I am working in the media and I will block cellc from debit my monthly premiums and ignore all communication from cellc regarding payments on my ccellphone.
Your services suck and I will never refer any client or person to cellc. I make sure that my debit go off every month, so I expect to get better service then what I got these few weeks. The only thing that you can do is to black list me and I will be able to get a new cellc phone from Vodacom or any other cellphone providers.
Yours sincerely disappointed customer.
I am yet again facing another problem, I called your retentions department yesterday Tues 2 June to do a sim swap because I lost my contract sim card . I was advised to buy non Rica sim card which I did. I then contacted and spoke to one of your sales consultants whom have done the sim swap and was told that I need to insert my sim after 2 hrs in order for it to work and that all my benefits will be loaded automatically on the number I provided. I did exactly as I was advised to do, but yet still I don’t have my benefits on my number and the number has not changed is still a prepaid number.
I do not want any of your consultants to contact me and ask to explain what my complain is all about cause I have already stated my complain. I want a senior manager to give me a call with relevant feedback from my previous complaint and the outcome of the recordings and secondly feedback as to feedback that my benefits are loaded and that the sim swap was successful. Thirty I want to be compensated for the bad experience I received from cell c and all the unnecessarily sim cards I had to buy each and every time I query.
If I don’t received feedback today I will report your bad service to the media as I am working in the media and I will block cellc from debit my monthly premiums and ignore all communication from cellc regarding payments on my ccellphone.
Your services suck and I will never refer any client or person to cellc. I make sure that my debit go off every month, so I expect to get better service then what I got these few weeks. The only thing that you can do is to black list me and I will be able to get a new cellc phone from Vodacom or any other cellphone providers.
Yours sincerely disappointed customer.