Said query resolved when not

Hello Peter,<br> <br> This query relates to my previous report about Cellc,I was advised through their social media section that my query was successfully resolved and I will not be charged for anything that happened AFTER I had capped the line.<br> <br> But this has not been the case, I received the bill from Cellc, and its contrary to how my query was said to be resolved. Secondly during the call, the guy from Cellc admitted that I DID infact call to reduce my limit in Feb aftee they had denied this during my calls to them! But the guy from their social media section confirmed listening to my calls fom Feb. <br> Today after querying why the statement shows the contrary, I was told to log another query. I am sick of logging queries, I need this resolved and I cant wait for my contract to end so I can actually go to a competent network. This is nothing but untrained staff and a ***** of a cellphone network!<br> <br> I am sick of being given a run around over one simple issue and aome *********** staff! How dare you tell a customer they never called to reduce limit, and than turn around and say they did, just because the customer had to request record of call! Fix this!!!