1 reviews | Active since Apr 2019

20 Sept 2023, 09:17

SAFPS List

Item: Cell C
Rating: 1
Author: Isaac N

Good day, I was a victim of ***** in September 2020, *****ulent contract was opened under my name, October 2020 Cell C said the matter was resolved and send me a letter clarifying that, September 2023 I tried opening a secondary business account and I am blocked , due to the that fact my name is on the SAFPS data list, called SAFPS and said my name is on their due to this matter that happened in 2020, the only way they can remove me from the list, is Cell C must communicate with them to remove me from the list. Called Cell C and emailed Cell C's ***** department, no response from them, can I please be assisted...

Helpful (0)

Replies (8)

Cell C's replyOfficial

20 Sept 2023, 11:03

Good day Isaac Nkosi

Thank you for reaching out.
We have received your review regarding SAFPS removal.

We have referred the matter to the team for further assistance .

You will be contacted within 24-48 working hours .

Regards
NH

Best regards,

Cell C's reply20 Sept 2023, 11:03

Official

Best regards,

Isaac N's updateReviewer Update

22 Sept 2023, 09:06

Good day

No one has contacted me concerning this matter. I tried calling *** the number is not working, could you please assist, my number is ***.

Isaac N's update22 Sept 2023, 09:06

Reviewer Update

Good day

No one has contacted me concerning this matter. I tried calling *** the number is not working, could you please assist, my number is ***.

Cell C's replyOfficial

22 Sept 2023, 09:16

Good day Isaac Nkosi

Thank you for reaching out .

The team attempted to contact you on *** to no avail. Thank you we have requested you be contacted on the provided number *** .

Regards
NH

Best regards,

Cell C's reply22 Sept 2023, 09:16

Official

Good day Isaac Nkosi

Thank you for reaching out .

The team attempted to contact you on *** to no avail. Thank you we have requested you be contacted on the provided number *** .

Regards
NH

Best regards,

Cell C's replyOfficial

22 Sept 2023, 09:37

The team just attempted to contact you on *** the line rings and there was no answer.
Please advise the convenient time to be contacted .

^NH

Best regards,

Cell C's reply22 Sept 2023, 09:37

Official

The team just attempted to contact you on *** the line rings and there was no answer.
Please advise the convenient time to be contacted .

^NH

Best regards,

Isaac N's updateReviewer Update

22 Sept 2023, 10:20

Good day

I have been contacted by one of your agents, she said she will update me, as the matter has been escalated.

Isaac N's update22 Sept 2023, 10:20

Reviewer Update

Good day

I have been contacted by one of your agents, she said she will update me, as the matter has been escalated.

Cell C's replyOfficial

22 Sept 2023, 10:35

Thank you for the update , much appreciated .

^NH

Best regards,

Cell C's reply22 Sept 2023, 10:35

Official

Thank you for the update , much appreciated .

^NH

Best regards,

Isaac N's updateReviewer Update

28 Sept 2023, 12:15

Hello, just following up on my query, no Cell C consultant has contacted me since 22nd September about the progress, could you please assist.

Isaac N's update28 Sept 2023, 12:15

Reviewer Update

Hello, just following up on my query, no Cell C consultant has contacted me since 22nd September about the progress, could you please assist.

Cell C's replyOfficial

28 Sept 2023, 14:56

Good day Isaac,

Thanks for brining this to our attention.

We have sent an urgent escalation to our support team to contact you and advise of the progress.

TD

Best regards,

Cell C's reply28 Sept 2023, 14:56

Official

Good day Isaac,

Thanks for brining this to our attention.

We have sent an urgent escalation to our support team to contact you and advise of the progress.

TD

Best regards,