Sadness and disgust

Due to Cell C INCORRECT BILLING our lines were softlocked. Then once the softlocked finally got lifted, after one day our one line was then locked again. After 3 calls to their call center we were informed that the Sim was broken. After rushing to buy a new Sim and calling again, a Sim swop was requested and done... ON THE WRONG NUMBER! When calling the call centre and speaking to a team leader I was promised a call back 10 min after the call. Well...... I'm still waiting. This has a MAJOR IMPACT ON MY HUSBAND'S JOB as he has only started working again after a year. They are inhumane and ***********. I have always only defended Cell C but this is an error that affects my families livelihood. I understand errors can be made but this error could cost someone their income.