Sad mom

So I sent my phone in for repairs and have been told they will not be able to repair my phone and I would have to take a other phone, I asked what phone and I was told a Samsung galaxy core something to the value of 1200 yet my phone value is 2400 that is a lot of bull as I will not be taking a phone that has a less value and I’ve been paying insurance for 2years on the phone, I am not happy with this and will take it further if I’m not able to get a like for a like not a damn piece of **** phone coz that’s all they have available, I’m not a fool I too work in customer service and know what are my rights as I’ve been fighting with cell c for way over a year for my claim if this can’t be done asap as I’m not going to wait for stock that no one knows when it’s going to come in I want my phone back and a refund on my insurance that was clearly not of any use to me thus far. I will be adding this complaint to hello peter so i am able to go further. I would like a call back ASAP in this week with feedback

See so now I send all the details they need to search me up and boom Cellc goes quiet on me with my access fee and all being paid for my phone repair this is utterly bad service guess I ain’t gna pay for no phone contact till this is sorted out too thanks again cell c