JI
Jared I
1 reviews | Active since Feb 2019
11 Feb 2019, 21:41
SA Electricity is more stable than Cell C is supportive
What a load of hogwash.
Wifi doesn't work longer than 30 minutes at a time. Customers services don't know what to do, support just keep doing the same thing over and over again. Managers don't care, don't even return your call.
I'm sure there's a process for this review, too. Because that's all we ever hear "the process!!!"
Worst support I have ever seen.
When I had eventually had enough and asked for my wifi contract to be cancelled, they couldn't even do that.
Managers don't call you back, operators don't take you seriously, no one gives a ****.
Pathetic, absolutely pathetic.
Gemors!!!!
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
12 Feb 2019, 08:33Good morning Jared
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want we want for our customers. A team member will contact you and assist.
Do expect communication.
Regards
Cell C | PN
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want we want for our customers. A team member will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Cell C's reply12 Feb 2019, 08:33
Official
Good morning Jared
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want we want for our customers. A team member will contact you and assist.
Do expect communication.
Regards
Cell C | PN
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want we want for our customers. A team member will contact you and assist.
Do expect communication.
Regards
Cell C | PN
JI
Jared I's updateReviewer Update
20 Feb 2019, 16:08Cell C has failed to honor all 3 commitments made by its staff in rectifying this matter. Failure on behalf of the service provider can no longer be entertained. It is now a month that I am affected by this and wish to no longer make use of Cell C's data packages.
Absolutely pathetic to begin with, and a pathetic attempt to appease a paying customer. It seems that Cell C never endeavoured to remedy the matter at all, only to appear as if it would.
JI
Jared I's update20 Feb 2019, 16:08
Reviewer Update
Cell C has failed to honor all 3 commitments made by its staff in rectifying this matter. Failure on behalf of the service provider can no longer be entertained. It is now a month that I am affected by this and wish to no longer make use of Cell C's data packages.
Absolutely pathetic to begin with, and a pathetic attempt to appease a paying customer. It seems that Cell C never endeavoured to remedy the matter at all, only to appear as if it would.
JI
Jared I's updateReviewer Update
20 Feb 2019, 16:4175% (38.23GB remaining of 49.97GB) of my monthly data will expire in a week as I have been unable to utilize my wifi. Customer must just pay with our hard-earned cash but Cell C fails to prioritize the failures or put honor the commitments made to the customer. I have had enough - I want to cancel my Cell C data contract and find another service provider who will provide the service adequately.
JI
Jared I's update20 Feb 2019, 16:41
Reviewer Update
75% (38.23GB remaining of 49.97GB) of my monthly data will expire in a week as I have been unable to utilize my wifi. Customer must just pay with our hard-earned cash but Cell C fails to prioritize the failures or put honor the commitments made to the customer. I have had enough - I want to cancel my Cell C data contract and find another service provider who will provide the service adequately.