bG
benwin G

1 reviews | Active since May 2016

25 Jul 2024, 10:35

*****'s. They don't reply as they say on the reviews

Worst experience of my life. On this platform they reply back they responded privately they do not respond privately at all. I paid money into the wrong account and realised it I went to cellc blue route mall to have the payments refunded with no contract or even a cellc sim. Something that should've have taken two days now carried over to three months. I called the call centre daily sometimes up to 6 times a day just to be told the back office will call me back now one did. I'm starting to think cellc or their employees stole my R27,000. I had a court instruction for them to pay the money within 14 days they never did. They are useless stay away from this *****'s. Their branches can't help because they don't got direct contact with the refund department all they can do is send email to head office no one comes back. I have to fly up to Johannesburg from Cape town because they clearly not going to give my money.

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Replies (6)
bG
benwin G's update26 Jul 2024, 15:15
Reviewer Update
And three months of absolutely nothing you just gave me an new case number with the procedure starting from over again. I was at the police only to find out another lady us strugling for 3 years nd you told her the same thing ( the case is still running) you and your stuff deserve wat is coming to you!
Cell C
Cell C's reply26 Jul 2024, 17:44
Official
Dear Benwin Greeff,

Our Team was unable to reach you. Please provide an alternative contact number or a suitable time for them to call.

Regards
Cell C | TG
bG
benwin G's update27 Jul 2024, 12:53
Reviewer Update
Cell C you say that you attempted to call and I was not available I have been since yesterday right now I'm waiting on the line the agent said she will transfer me to a manage 1hour 17min and still no response. Your ***** of a company keeps telling me they transferring me and I have to drop the call after two hours of holding on realising that no one is actually going to call. Once again my contact number is ***
Cell C
Cell C's reply27 Jul 2024, 13:12
Official
Dear Benwin Greeff

We sincerely apologize for the inconvenience and frustration you've experienced. We understand how important it is to get timely assistance.

Please be assured that our Team will get in touch with you as soon as possible. 

Regards,
Cell C | TM 
bG
benwin G's update27 Jul 2024, 15:55
Reviewer Update
No one has still to contact me yet
Cell C
Cell C's reply27 Jul 2024, 16:09
Official
Our team will get in touch with you as soon as possible.

Thank you for your continued patience.
Regards,
Cell C | TM