1 reviews | Active since Apr 2011
<p>I am sorry it again has come to this but the Cell C retentions department and management associated are pitiful to say the least, every time I have called since last week I have been told that there is no management representation or they are in a meeting or they are out to lunch ... which would explain the shocking service.</p> <p>I spoke to Leandrin last week who promised me he would contact one of my dependents who has one of the contracts I pay for, we are still waiting. When I phone back to speak to him I am again given the runaround by the retentions team, management again not available.</p> <p>I am again sitting on the line waiting for management to assist me while getting threatened by an agent that there will be cost implications if I cancel my contracts with Cell C. I too am logging my complaint on other media platforms that I can find to express my unhappiness with my current service provider.</p> <p>My call has just been cut off again ... not the first time today.</p>
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Derrick could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Best regards,
Derrick could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Best regards,
Nelly has been in contact with you to assist with this matter.
Regards
Cell C | PN
Best regards,
Nelly has been in contact with you to assist with this matter.
Regards
Cell C | PN
Best regards,
Sadly I am not at the beck and call of the call center, I did provide a time when I was available and then when waiting for the call my phone ran once (on number of occasions) and was then the call was terminated.
Sadly I am not at the beck and call of the call center, I did provide a time when I was available and then when waiting for the call my phone ran once (on number of occasions) and was then the call was terminated.
Nelly confirmed that she has contacted you and assisted with this matter.
Regards
Cell C | PN
Best regards,
Nelly confirmed that she has contacted you and assisted with this matter.
Regards
Cell C | PN
Best regards,
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