Run Arounds Activating My Sim Card(still not activ

My contract upgrade phone was delivered to my workplace yesterday, it was sent with a new upgrade sim card, I called cell c and spent over 50 minutes being transferred from one consultant to the other and still didn't get help, mu sim card is not registered. And I still haven't received a call from cell c to assist me registering my sim card, I am still sitting with a phone that hasn't got a registered sim card, some of the consultants just transferred me without letting me know that I am getting transferred. I am so unhappy because I expect my phone to be working and its not now I am sitting with a phone not working at all. I am scared to call them back because I will hold for that long again with no help, Cell c please improve on your customer service, I cant buy a phone and don't use it because of the consultants incompetence. <br>