Ruining our lives!! Send Paid up letter

My Husband ( Khanyiso Fuzani, ***) and have been trying to get a settlement letter from you guys for over 7 months now, My husband settled with you 1st of September 2021, we have since been trying to get it cleared on credit Trans-union n clear-score, we are struggling to do so without a settlement letter , you are stagnating our progress here, we cannot apply for ANYTHING... Just send the paid up letter to ***