1 reviews | Active since Jun 2016

09 Feb 2019, 10:44

Rude unprofessional store employees

On the 8th of February on a friday i was at your store to buy a sim card. The trading hours clearly state that doors should be open at 9 but employees were dancing and taking pictures of on another, they eventually opened the stored at 9:05...all the employees werent looking to assist and i eventually told one of the guys im already late for work is he gonna assist me in buying a sim card. He rudely responded by saying that the computes are still booting up and I should wait...when the computers eventually came on I gave him R10 and he said go look for change coz we dont have change...he saw me waiting with the R10 while the computers were booting up while didnt he say there's no change instead of me waiting like an idiot. Completely unprofessional staff wont be heading to that store ever again

0
Replies (2)
Cell C
Cell C's reply09 Feb 2019, 11:15
Official
Good morning Nhlanhla 

Thank you for notifying us of the above. 

We apologize for the manner in which this matter was handled. This is not the norm or standard of service we want for our customers.

We will address this matter with the store manager to have such behaviour rectified. 

Regards 
Cell C |PN
Cell C
Cell C's reply11 Feb 2019, 11:50
Official
Lungile has been in contact with you to assist with this matter. She apologized for the unsatisfactory service and advised on a way forward.
 
 Regards 

Cell C | PN