BB
Bianca B

1 reviews | Active since Apr 2023

13 Apr 2023, 11:20

Rude Unprofessional Customer Service

I am DISGUSTED by Cell C. Their Customer Service center has absolutely no respect or professionalism towards their clients. They act as if they are doing you a favour, meanwhile they are being paid to do the job which they can't even do properly! I had difficulties buying a bundle on their website, since my Bank wasn't available on THEIR website, I contacted them and asked to assist me.

They were instantly impatient with and ****** rude with me, they just said I can't buy bundles this way, eventhough I've been doing it this way the past 2 YEARS! This just shows me they have absolutely no idea how to do their work and rather be lazy by just denying to assist you.

I then contacted my bank but, they rep**** that they haven't excluded their option on Cell C's website. I called Cell C Customer service again to explain to them that they should just look on their side too, then the unprofessional, rude, lazy employee told me in a sarcastic manner to bugg off and slammed the phone in my ear, because the employee is cleary too incapable of performing a simple task of asking for assistance or to ask for a manager.

I wouldn't refer anyone to Cell C.

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Replies (4)
Cell C
Cell C's reply13 Apr 2023, 11:28
Official
Dear Bianca Brits

Thank you for contacting Cell C.

Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far. 

Please advise which bank where you trying to purchase from which has been escalated from our App so that we can assist.

Regards,
^TM
BB
Bianca B's update13 Apr 2023, 12:42
Reviewer Update
Thank you for you response, it was Capitec Bank.
Cell C
Cell C's reply13 Apr 2023, 12:46
Official
Kindly be advised that instant EFT is temporarily unavailable on the Cell C App and Website as a purchase / payment method for Capitec. 

Regards,
^TM 
Cell C
Cell C's reply13 Apr 2023, 17:07
Official
Unfortunately, we don't have an exact time frame. Would you like us to provide you with our banking details so that you can make a manual payment? 

^MP