Rude store manager at South Gate

I went in store at South Gate to hand in my damaged device for repairs. Kurtley Gordon advised the store was closed. I told him I was there to hand in the device as the claim had already been approved. He requested one of the staff members to assist. The consultant gladly assisted me by advising what documents are still required. Now the problem started when Kurtley was speaking over the consultant. He was shouting saying "there is nothing we can do to assist you now".I told him there is no need to be rude. He said "this is how I speak" I than advised that was not a manner to speak nor address a client. I was there to be assisted not attacked because it was "knock off time". I found it rude that he also wanted to tell me what was required in a harsh tone, he had already requested one the staff to help so why get involved? And rudely so? Please take Kurtley for training on how to empathize when dealing with people, learn to be patient with clients and speaking to them in a respectful manner. With all the issues that I have with the network itself I was happy to stay for over four years as a client because of the treatment I got in the past from the consultants. They are forever friendly and I hope Kurtley's attitude towards clients does not rub off on the rest of the staff. I would also like to complement the agent for making sure that I am calm and understand the process.