MC
Marlene C

1 reviews | Active since Jan 2015

16 Apr 2019, 22:42

Rude store manager

On 13/04/19 I visited the new Cell C store at Ferndale on Republic. The store was about to close when another customer and I walked in. I informed the sales consultant on what I wanted to purchase and he told me that he needed to ask the store manager first. The store manager told him that he cannot assist me as they are closed. I was shocked and told the store manager that it must be the worst service I have ever received and that I could not believe that they are not willing to assist me. The store manager who seemed very annoyed with me, asked me whether I am paying by cash or card, and I told her that I would take my business elsewhere and I informed her that I would write a complaint on the poor service I received. She then rambled off in vernacular while the sales consultant was very apologetically and politely let me out of the store.

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Replies (1)
Cell C
Cell C's reply17 Apr 2019, 08:49
Official
Firstly we would like to apologies for the inconvenience caused due to the poor customer service received.  

We have escalated your query to the regional manager for the Ferndale store to be addressed. What happened is totally unacceptable and we assure you that the matter will be dealt with.

We do apologies for the inconvenience caused.  

Regards
DA 

Best regards,