RC
Rachel C
1 reviews | Active since Nov 2012
15 Sept 2023, 21:21
Rude service and broken app
Called their ‘helpline’ to request international roaming be turned on as I’m traveling next week. After a 15 minute call where I was put on hold I was rudely told I’d failed the security questions and to up date on the app. The call was ended before I could even say anything. BUT the app is broken and won’t let me update anything!!!! So what now? I don’t have time to switch cell providers before my trip (will definitely do so when I get back) so my trip is going to be a nightmare without cell service , don’t actually know what I’m going to do. Worst ‘service’ ever, regret ever switching to them.
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Cell C's replyOfficial
16 Sept 2023, 10:44Good day, Rachel,
Thank you for contacting Cell C.
We have received your feedback about the service you received from our Customer Care team. We are sorry to hear that you had a negative experience, and we would like to assure you that we take your concerns seriously. We will investigate the matter and address it accordingly.
To check if the country you are visiting has a roaming agreement with us, please follow this link: https://www.cellc.co.za/cellc/international-prepaid-roaming.
To activate the Prepaid and Top-Up Roaming Service, dial USSD code *106*2#. Before activating the service, please make sure to read and understand the terms and conditions that apply.
^NZ
Thank you for contacting Cell C.
We have received your feedback about the service you received from our Customer Care team. We are sorry to hear that you had a negative experience, and we would like to assure you that we take your concerns seriously. We will investigate the matter and address it accordingly.
To check if the country you are visiting has a roaming agreement with us, please follow this link: https://www.cellc.co.za/cellc/international-prepaid-roaming.
To activate the Prepaid and Top-Up Roaming Service, dial USSD code *106*2#. Before activating the service, please make sure to read and understand the terms and conditions that apply.
^NZ
Cell C's reply16 Sept 2023, 10:44
Official
Good day, Rachel,
Thank you for contacting Cell C.
We have received your feedback about the service you received from our Customer Care team. We are sorry to hear that you had a negative experience, and we would like to assure you that we take your concerns seriously. We will investigate the matter and address it accordingly.
To check if the country you are visiting has a roaming agreement with us, please follow this link: https://www.cellc.co.za/cellc/international-prepaid-roaming.
To activate the Prepaid and Top-Up Roaming Service, dial USSD code *106*2#. Before activating the service, please make sure to read and understand the terms and conditions that apply.
^NZ
Thank you for contacting Cell C.
We have received your feedback about the service you received from our Customer Care team. We are sorry to hear that you had a negative experience, and we would like to assure you that we take your concerns seriously. We will investigate the matter and address it accordingly.
To check if the country you are visiting has a roaming agreement with us, please follow this link: https://www.cellc.co.za/cellc/international-prepaid-roaming.
To activate the Prepaid and Top-Up Roaming Service, dial USSD code *106*2#. Before activating the service, please make sure to read and understand the terms and conditions that apply.
^NZ