JM
Jo-Ann McDermott

1 reviews | Active since Jan 2015

12 Apr 2017, 16:16

Rude Rude Rude People

<p>Received telephone call from a Cell C staff member. She first asks me from my ID number, and when I did not give to her cause I wanted to know what the call is about. She advised me to phone 084 140 and PUT THE PHONE DOWN IN MY EAR. Done on 12/04/2017 16:04</p>

0
Replies (3)
Cell C
Cell C's reply13 Apr 2017, 07:08
Official

Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.

It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.

This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply13 Apr 2017, 12:52
Official

Nelly could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards
Cell C | PN

Cell C
Cell C's reply18 Apr 2017, 15:07
Official

Nelly has been in contact with you to assist with this matter.

Regards
Cell C | PN