kN
khasiefah N

1 reviews | Active since Aug 2014

03 Jul 2018, 14:43

Rude person called

NO stars - BAD SERVICE - got a call on ********** 767 today from a unknown lady calling from ********** 141 today with a very very bad attitude. she told my husband who answered the phone that if he does not give the message it will be his problem to deal with. as you say all calls are recorded listen to the call and i want an apology to my and husband from this person who last called. or i will take further steps if you dont like your job resign there are people who are willing to work with very good customer service you are giving cell c a bad name. you should be fired for being *********** and putting the company at risk because this is going viral my dear. and cell c will have to deal with it!!! never in my life am i gonna accept your attitude towards the customer. please cancel my service I AM DONE WITH CELL C!!!! All i wanted was for them to rectify their mistake on my credit profile. and this is what i get well its going to the ombudsman then i will get my profile sorted and you sorted.

0
Replies (5)
Cell C
Cell C's reply03 Jul 2018, 14:57
Official

Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.

It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.

This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply04 Jul 2018, 08:24
Official

Mpho contacted you and apologized for the poor service. He advised that he will listen to the call recording and provide feedback.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply12 Jul 2018, 12:27
Official

Mpho confirmed that he has assisted you with this matter and we trust that an amicable resolution prevailed.

Regards

Cell C | PN

Best regards,

kN
khasiefah N's update02 Aug 2018, 10:24
Reviewer Update
I AM STILL WAITING FOR THE RUDE PERSON TO APOLOGIZE, I AM STILL WAITING FOR MY CONTRACT TO BE CANCELLED I DONT RECIEVE STATEMENTS AND I AM STILL WAITING FOR THE UPDATE ON CREDIT REPORT ITS STILL SHOWING WAY MORE THAN I OWE AND A FEW OTHER CELL C ACCOUNTS IS SHOWING AS WELL EVEN THO ITS GOT A 0 AMOUNT ITS STILL SHOWING!!!!
Cell C
Cell C's reply02 Aug 2018, 10:31
Official

We will get someone to assist.

Regards

Cell C | PN

Best regards,