LS
Lethabo S
1 reviews | Active since Nov 2021
19 Sept 2025, 13:55
Rude Mandisa
Worst customer service by Mandisa who fails to listen but wants to scream at clients 0 telephone manners and i would like to cancel my contract
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
19 Sept 2025, 14:03Dear Lethabo S,
Thank you for bringing this matter to our attention.
We sincerely apologize for the experience you had when engaging with our consultant, Mandisa. This is not the level of service we aim to provide, and we take your feedback seriously.
Please be assured that this matter will be escalated internally, and the necessary precautions will be taken to address the conduct you have highlighted. Your feedback will also be shared with the relevant team to ensure corrective action is implemented.
We are escalating this matter immediately to our senior customer relations team for urgent review, and you can expect a call from us shortly for further assistance.
Thank you for your patience and for giving us the opportunity to improve.
Cell C | MMa
Thank you for bringing this matter to our attention.
We sincerely apologize for the experience you had when engaging with our consultant, Mandisa. This is not the level of service we aim to provide, and we take your feedback seriously.
Please be assured that this matter will be escalated internally, and the necessary precautions will be taken to address the conduct you have highlighted. Your feedback will also be shared with the relevant team to ensure corrective action is implemented.
We are escalating this matter immediately to our senior customer relations team for urgent review, and you can expect a call from us shortly for further assistance.
Thank you for your patience and for giving us the opportunity to improve.
Cell C | MMa
Best regards,
Cell C's reply19 Sept 2025, 14:03
Official
Dear Lethabo S,
Thank you for bringing this matter to our attention.
We sincerely apologize for the experience you had when engaging with our consultant, Mandisa. This is not the level of service we aim to provide, and we take your feedback seriously.
Please be assured that this matter will be escalated internally, and the necessary precautions will be taken to address the conduct you have highlighted. Your feedback will also be shared with the relevant team to ensure corrective action is implemented.
We are escalating this matter immediately to our senior customer relations team for urgent review, and you can expect a call from us shortly for further assistance.
Thank you for your patience and for giving us the opportunity to improve.
Cell C | MMa
Thank you for bringing this matter to our attention.
We sincerely apologize for the experience you had when engaging with our consultant, Mandisa. This is not the level of service we aim to provide, and we take your feedback seriously.
Please be assured that this matter will be escalated internally, and the necessary precautions will be taken to address the conduct you have highlighted. Your feedback will also be shared with the relevant team to ensure corrective action is implemented.
We are escalating this matter immediately to our senior customer relations team for urgent review, and you can expect a call from us shortly for further assistance.
Thank you for your patience and for giving us the opportunity to improve.
Cell C | MMa
Best regards,
LS
Lethabo S's updateReviewer Update
19 Sept 2025, 14:21I WILL WAIT FOR THE CALL
LS
Lethabo S's update19 Sept 2025, 14:21
Reviewer Update
I WILL WAIT FOR THE CALL
Cell C's replyOfficial
19 Sept 2025, 14:26Thank you for your patience. Your case has been assigned to one of our agents, and they will be reaching out to you shortly.
We appreciate you giving us the opportunity to assist you.
Cell C | MMa
We appreciate you giving us the opportunity to assist you.
Cell C | MMa
Best regards,
Cell C's reply19 Sept 2025, 14:26
Official
Thank you for your patience. Your case has been assigned to one of our agents, and they will be reaching out to you shortly.
We appreciate you giving us the opportunity to assist you.
Cell C | MMa
We appreciate you giving us the opportunity to assist you.
Cell C | MMa
Best regards,
Cell C's replyOfficial
19 Sept 2025, 16:07Dear Lethabo S,
Thank you for taking the time to speak with our support team. We would like to confirm the details discussed during our recent conversation and provide you with the following interim feedback for your reference:
• You have been contacted by one of our consultants on the number *** to discuss your case.
• We advised that we need to request the call recording for your Access Premium activation. Based on this recording, we will be able to advise whether a refund is applicable.
• Please note that call recordings are only available for listening at a Cell C store.
• Your feedback has been escalated to the agent's team leader/manager for review.
• As most departments are not operational over the weekend, our support team agent will contact you and provide a further update on Monday.
We appreciate your patience while we work to resolve this matter.
Regards,
Cell C | MMa
Thank you for taking the time to speak with our support team. We would like to confirm the details discussed during our recent conversation and provide you with the following interim feedback for your reference:
• You have been contacted by one of our consultants on the number *** to discuss your case.
• We advised that we need to request the call recording for your Access Premium activation. Based on this recording, we will be able to advise whether a refund is applicable.
• Please note that call recordings are only available for listening at a Cell C store.
• Your feedback has been escalated to the agent's team leader/manager for review.
• As most departments are not operational over the weekend, our support team agent will contact you and provide a further update on Monday.
We appreciate your patience while we work to resolve this matter.
Regards,
Cell C | MMa
Best regards,
Cell C's reply19 Sept 2025, 16:07
Official
Dear Lethabo S,
Thank you for taking the time to speak with our support team. We would like to confirm the details discussed during our recent conversation and provide you with the following interim feedback for your reference:
• You have been contacted by one of our consultants on the number *** to discuss your case.
• We advised that we need to request the call recording for your Access Premium activation. Based on this recording, we will be able to advise whether a refund is applicable.
• Please note that call recordings are only available for listening at a Cell C store.
• Your feedback has been escalated to the agent's team leader/manager for review.
• As most departments are not operational over the weekend, our support team agent will contact you and provide a further update on Monday.
We appreciate your patience while we work to resolve this matter.
Regards,
Cell C | MMa
Thank you for taking the time to speak with our support team. We would like to confirm the details discussed during our recent conversation and provide you with the following interim feedback for your reference:
• You have been contacted by one of our consultants on the number *** to discuss your case.
• We advised that we need to request the call recording for your Access Premium activation. Based on this recording, we will be able to advise whether a refund is applicable.
• Please note that call recordings are only available for listening at a Cell C store.
• Your feedback has been escalated to the agent's team leader/manager for review.
• As most departments are not operational over the weekend, our support team agent will contact you and provide a further update on Monday.
We appreciate your patience while we work to resolve this matter.
Regards,
Cell C | MMa
Best regards,
Cell C's replyOfficial
26 Sept 2025, 16:48Dear Lethabo Sekhaolelo,
Kindly confirm whether you have sent the proof of payment to ***, so that we may assist you further with your query.
Regards,
Cell C | NT
Kindly confirm whether you have sent the proof of payment to ***, so that we may assist you further with your query.
Regards,
Cell C | NT
Best regards,
Cell C's reply26 Sept 2025, 16:48
Official
Dear Lethabo Sekhaolelo,
Kindly confirm whether you have sent the proof of payment to ***, so that we may assist you further with your query.
Regards,
Cell C | NT
Kindly confirm whether you have sent the proof of payment to ***, so that we may assist you further with your query.
Regards,
Cell C | NT
Best regards,
Cell C's replyOfficial
30 Sept 2025, 18:17Dear Lethabo Sekhaolelo,
Please receive feedback on your query.
We noted your dispute regarding the Cell C Access Premium charges, which were activated incorrectly. A request for a credit and refund has been submitted to our Finance team. We will update you as soon as confirmation is received.
Kind regards,
Cell C | GM
Please receive feedback on your query.
We noted your dispute regarding the Cell C Access Premium charges, which were activated incorrectly. A request for a credit and refund has been submitted to our Finance team. We will update you as soon as confirmation is received.
Kind regards,
Cell C | GM
Best regards,
Cell C's reply30 Sept 2025, 18:17
Official
Dear Lethabo Sekhaolelo,
Please receive feedback on your query.
We noted your dispute regarding the Cell C Access Premium charges, which were activated incorrectly. A request for a credit and refund has been submitted to our Finance team. We will update you as soon as confirmation is received.
Kind regards,
Cell C | GM
Please receive feedback on your query.
We noted your dispute regarding the Cell C Access Premium charges, which were activated incorrectly. A request for a credit and refund has been submitted to our Finance team. We will update you as soon as confirmation is received.
Kind regards,
Cell C | GM
Best regards,
Cell C's replyOfficial
03 Oct 2025, 08:33Dear Lethabo Sekhaolelo,
Kindly note that our team tried reaching out but couldn’t get through. Could you please share another contact number via private reply and let us know when it’s best to call you?
Regards,
Cell C | PN
Kindly note that our team tried reaching out but couldn’t get through. Could you please share another contact number via private reply and let us know when it’s best to call you?
Regards,
Cell C | PN
Best regards,
Cell C's reply03 Oct 2025, 08:33
Official
Dear Lethabo Sekhaolelo,
Kindly note that our team tried reaching out but couldn’t get through. Could you please share another contact number via private reply and let us know when it’s best to call you?
Regards,
Cell C | PN
Kindly note that our team tried reaching out but couldn’t get through. Could you please share another contact number via private reply and let us know when it’s best to call you?
Regards,
Cell C | PN
Best regards,