RUDE, LAZY, OPERATING LIKE A GOVERNMENT FACILITY

Yesterday 28 Feb, I paid the cancellation fee of r250 that I was quoted by one of the call centre agents. I then call them back to advise that I have paid however everytime I called I get through to the WRONG department then I have to do a security check and give all my information, then I get transferred then I have to do another security check and give my info, then they tell me the lines are busy and my airtime finishes. Today the same thing : calling and giving everyone my name and surname only to have my airtime finish, eventually the retentions department closes. As a last resort I went on the CELL C website and loaded a request for the call centre to call me, I also went on INSTAGRAM where I sent the same message for my contract to be cancelled. The personal responding on INSTAGRAM is so rude and says "you should have called earlier" - obviously people complain on social media as a LAST RESORT clearly I have tried everything and went there as a last resort - for someone to say "you should have called earlier"... no customer service s****s what so ever, didn't even ask me what my problem was or what had transpired- CELL C your agents are rude, untrained, lazy, bored, and ungrateful for thier jobs. Message to your new COO - clean up!!!