Rude, *********** and downright arrogant!!

I called the Cell C Call centre after a price increase complaint lodged at head office two weeks ago. I never received the sms informing me of the changes. My Query to head office on 3 March 2015 was a) about the debit order increase without duly informing me and b) the sms that was sent out did not clearly specify what the increase would mean ( sms,data etc now more expensive or the debit order being unilateraly increased)<br> <br> I received no update on what is happening with my complaint even after numerous emails and calls. Today I phoned the call centre again and spoke to the most rude and arrogant lady Vuyiseka. She refused to notify me of the outcome of my complaint via e-mail or explain why I was not notified that an outcome had been reached and spoke over me several times. She did not have any idea why I initially complained and what exactly I had an issue with and then abruptly TRANSFERRED MY CALL to some porting division. The lady who answered the call in the PORTING DIVISION had no Idea what I was calling about!! This is ridiculous! With Cell C you have an initial complaint and then due to lack of customer service and efficiency you end up with making sub complaints!!