EM
Exley M

1 reviews | Active since Jul 2011

12 Jul 2016, 21:10

Rude employees and poor service

<p>When you have to get help from the call center it's a problem, will explain one thing more than 10 times and and the employees don't care about customers I have 7 contracts with them but you will find problems when you have to get help on them I've been trying to do the self-service pin on all numbers Everytime it still is end up dropping the phone because of the processes that they give to people, I believe Cell C has to start upgrading their services before they can lose customers</p>

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Replies (1)
Cell C
Cell C's reply13 Jul 2016, 05:11
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN