rude employee and bad service

i purchased R60 airtime and 100mb of data on Sunday 9 August 2015 via cellphone banking, i did not receive my airtime i then called cellc to query it and then they said that there is a technical problem. Today i had called again since i had not received my airtime yet, i then spoke to an Agent by the name of Bulelwa Ngeku who was blatantly rude, she had no way of speaking and i am very unhappy with cellc's service, i am still waiting for my airtime and data i had purchased.