Rude disgusting Customer care agents.

So on the 24/01/2022 i phone cell C to block My "Phone Iphone 7" because my husband thought he had lost it in Zambia but his collegues find and we received the phone back on friday. I phoned cellc to please unblock the phone has we have the phone back. I was then told to phone another phone number which i did got half way through the conversation and the phone was cut and tried again and same thing (you signal is **** by the way) then i tried again saturday and to be told from voice machine that it out of working hours i must phone back Monday. this morning i phone (and i didnt get the names of these so called customer care agents which i should of) the women take my details and transfers me to another agent and while i am on the phone they talking amoungst themselves which i can clearly hear, and i hold eventually its quite and i ask "is anyone there" obviously i am fustrated by now been sent from pillar to past. Then when the other agent final answers me the other agent is tell this agent i am so rude and carries on. I can hear everything. Then i put the phone down and phone again because i have just had it. then this new agent take all my details down does the normal usual security and then tells me that i need to fill in a form take it to the police station to get an avidavent and then send back to your offices. I mean WFT serioulsy, i am so glad my current is coming to end now in March and i have been with Cell C for so many years and will not recommend or deal with you Cellc. Your agents suck and they are rude, no customer service at all. I want my Iphone 7 unblocked immediately. The ref: ***6 !!!!!