Rude Customer Service Agents

This is now the 3rd time I am complaining about Cell C. Eventually after 12 days i got hold of someone at Cell C customer service who actually could not help me. Then they transferred me to the Get More department and i was on hold and listening to music for 15 minutes. I had to phone back again and had to go through the security questions again to go through to the Get More department. Eventually someone came on the phone with a very bad attitude. I explained her the situation and requested feedback on my complain i logged. Then she tells me that i activated the service myself and that they have requested for the service to be cancelled and that takes 30 days. I informed her that i did not activate the service someone phoned me in November 2017 and i told him that i am not interested. She told me that i need to accept the fact that i did the activation and i have to wait 30 days. After numerous times of me telling her i did not she cancels the benefit and tells me they will not refund me due to the fact that i did the activation. I asked her that she must send me the proof that i did the activation myself she put the phone down in my ear. This is not how you deal with clients at all.