DH
Dvid H
1 reviews | Active since Sept 2016
06 Nov 2024, 07:59
Rude consultant who can't even listen
Spoke to a rude lady who never bothered to even listen to me after I called for payment arrangement long time ago and I was told things are fine and even given reference. Your phones are still new and you can come collect them & cancel the contracts if your consultants will speak to me in that disrespectful manner.
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Replies (2)DH
Dvid H's updateReviewer Update
14 Nov 2024, 08:20I am still being harrqssed by your endless emails. Funny enough I called this morning to understand why and a lady put me on a conference call for almost 5 minutes and all they spoke about was Archer and husband this and that while I am on the call - what kind of service is this? A client call instead of helping him you add someone on the call and talk about archer? Wow - that's cell c for us!
DH
Dvid H's update14 Nov 2024, 08:20
Reviewer Update
I am still being harrqssed by your endless emails. Funny enough I called this morning to understand why and a lady put me on a conference call for almost 5 minutes and all they spoke about was Archer and husband this and that while I am on the call - what kind of service is this? A client call instead of helping him you add someone on the call and talk about archer? Wow - that's cell c for us!
Cell C's replyOfficial
14 Nov 2024, 08:47Dear Dvid Hlaps.
Thank you for reaching out to us.
We sincerely apologize for the unprofessional experience you encountered on your recent call. This is certainly not the level of service we aim to provide, and we regret any frustration this caused. Please note that we have escalated the matter to our Support Team who will contact you within 24 hours to assist.
Regards,
Cell C | GN
Thank you for reaching out to us.
We sincerely apologize for the unprofessional experience you encountered on your recent call. This is certainly not the level of service we aim to provide, and we regret any frustration this caused. Please note that we have escalated the matter to our Support Team who will contact you within 24 hours to assist.
Regards,
Cell C | GN
Cell C's reply14 Nov 2024, 08:47
Official
Dear Dvid Hlaps.
Thank you for reaching out to us.
We sincerely apologize for the unprofessional experience you encountered on your recent call. This is certainly not the level of service we aim to provide, and we regret any frustration this caused. Please note that we have escalated the matter to our Support Team who will contact you within 24 hours to assist.
Regards,
Cell C | GN
Thank you for reaching out to us.
We sincerely apologize for the unprofessional experience you encountered on your recent call. This is certainly not the level of service we aim to provide, and we regret any frustration this caused. Please note that we have escalated the matter to our Support Team who will contact you within 24 hours to assist.
Regards,
Cell C | GN