GP
Gregory P

1 reviews | Active since Nov 2012

04 Jun 2019, 18:39

RUDE CELL C STAFF

I called to update my banking details and spoke to two agents. The first one said the acc details that I am verifying is not the same on the system and that I should call back when I have the “correct” acc number. I insisted that that is my number and she dropped the phone. I called back and spoke to a lady named Tebogo who I asked to check who I just spoke to but according to her she can’t see that. I then asked to speak to a supervisor to assist me and she told me NO she doesn’t see why I need to speak to her supervisor. She argued with me as I insisted to speak to a supervisor and then eventually also dropped the phone in my ear. I called back a third time and spoke to Enosentia who assisted me so nicely and she checked who I spoke to before her and she could only see it was Philisiwe Motswa from kzn. I challenge cell c to go listen to thos calls between 18:00 and 18:30, there should be 3 calls logged so they can see what type of staff they employ. Advise from me to all South Africans, STAY AWAY FROM CELL C

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Replies (1)
Cell C
Cell C's reply05 Jun 2019, 07:44
Official
Good morning Gregory

Firstly we would like to apologies for the inconvenience caused due to the poor customer service received.  

We have escalated your query to our call center management team for the calls to be listened too and assessed, what happened is totally unacceptable and we assure you that further training and coaching will provided to the Call Center agent involved. 

We do apologies for the inconvenience caused.  

Regards 
DA

Best regards,