1 reviews | Active since Feb 2018
Rude Cell C customer service employee
My contract expires on 11 September 2018. I've decided to convert to a prepaid option and therefore phoned Cell C today (27 July) to let them know of my decision to do so. Thought it best not to leave it to The last minute. Well...all I can say is that they need to evaluate their staff properly before employing them. The customer service person had a very off-handed manner. I was also told that I would have to pay a fee if I want to cancel early - even after having told her that I want to cancel on 11 September. They're definitely not the service driven company they used to!
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard of service we want for our customers.
This will be addressed with the customer service management team and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard of service we want for our customers.
This will be addressed with the customer service management team and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN