NM
Nare M
1 reviews | Active since Mar 2012
26 Sept 2019, 16:50
Rude call centre agent
I have been getting outstanding service until today.Just an innocent call to try and find out how *147# resulted in me nearly being insulted for switching on a loudspeaker on my new phone (upgrade) by a call centre agent. The call was made at 15:47 on my number *** today,26 September 2019. I DONT WANT MUCH,I demand an apology from this agent.She must learn manner and how to talk to customers. I have been with cell c for more than 10 years and I a appalled by this unacceptable behavior. I also want the recording to be investigated to prove my complaint
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Cell C's replyOfficial
27 Sept 2019, 07:17Good morning Nare
Firstly we would like to apologies for the inconvenience caused due to the poor customer service received.
We have escalated your query to our call centre management team for the calls to be listened too and assessed, what happened is totally unacceptable and we assure you that further training and coaching will provided to the Call Centre agent involved.
We do apologies for the inconvenience caused.
Regards
DA
Firstly we would like to apologies for the inconvenience caused due to the poor customer service received.
We have escalated your query to our call centre management team for the calls to be listened too and assessed, what happened is totally unacceptable and we assure you that further training and coaching will provided to the Call Centre agent involved.
We do apologies for the inconvenience caused.
Regards
DA
Cell C's reply27 Sept 2019, 07:17
Official
Good morning Nare
Firstly we would like to apologies for the inconvenience caused due to the poor customer service received.
We have escalated your query to our call centre management team for the calls to be listened too and assessed, what happened is totally unacceptable and we assure you that further training and coaching will provided to the Call Centre agent involved.
We do apologies for the inconvenience caused.
Regards
DA
Firstly we would like to apologies for the inconvenience caused due to the poor customer service received.
We have escalated your query to our call centre management team for the calls to be listened too and assessed, what happened is totally unacceptable and we assure you that further training and coaching will provided to the Call Centre agent involved.
We do apologies for the inconvenience caused.
Regards
DA