Rude Call Centre Agaents

I don't have enough space for my whole complaint here, but here is the summary.<br> <br> I needed a new phone urgently. Only Craddle Stone Mall had the phone I wanted (40kms away) but had no electricity when I got there. Called Retentions for assistance as I could not wait 4.5 hours for the power to come back, and the service I got was terrible as the call centre agents screamed, cut me off, put me on hold and never came back, and even turned off their system and **** to Cell C customer service about my querie.<br> <br> Any how, after 2 hours, I did get my phone after the store made a plan for me, but now I have to pay an additional R170pm on my contract compared to when the retentions agents called me BEGGING me to upgrade for the past 6 months.<br> <br> I am very disappointed with this service, and if it was my staff, I would fire them on the spot. I have been with cell c since the company started, and have never been treated so bad. I am also considering moving all my contracts (R3000 to R7000pm worth of contracts) to another service provider.