TN
Treasure N
1 reviews | Active since Sept 2018
26 Nov 2019, 12:29
Rude & atrocious service!
RUDE RUDE RUDE! You staff is rude & hates it when it is pointed out to them. the condensing tone that was used when I attempted to port my number to a new sim. A task I had to perform because your SIM card just decided to STOP WORKING. Consultant Simphiwe from the sim swap department is rude to the core but he is not the first person I have dealt with who has exhibited such filthy manners and I assure you this is not the first complaint that I have had to send but hope now that it is a public platform will be heeded. Train your staff to deal with customers and not argue and get into rows with them. your calls are reordered I believe, so listen in and get your crew under control!
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
26 Nov 2019, 13:19Hi Treasure
It is disappointing to learn the above and certainly not the standard of service we want for our customers.
We will address this matter with the relevant department to have this kind of behavior rectified. Sincere apologies for the poor service.
^PN
It is disappointing to learn the above and certainly not the standard of service we want for our customers.
We will address this matter with the relevant department to have this kind of behavior rectified. Sincere apologies for the poor service.
^PN
Cell C's reply26 Nov 2019, 13:19
Official
Hi Treasure
It is disappointing to learn the above and certainly not the standard of service we want for our customers.
We will address this matter with the relevant department to have this kind of behavior rectified. Sincere apologies for the poor service.
^PN
It is disappointing to learn the above and certainly not the standard of service we want for our customers.
We will address this matter with the relevant department to have this kind of behavior rectified. Sincere apologies for the poor service.
^PN
TN
Treasure N's updateReviewer Update
27 Nov 2019, 07:47UPDATE! fast forward to later at 3 when I called again as my sim was still inactive, I am told the sim swap wasn't done at 12 when I called, meaning that the rude consultant didn't action my request clearly out of spite & malice! I had to wait an additional 2 to 3 hours to have an active sim again. I am everyones emergency contact at home and have a long drive to and from work! I went through the whole day with no active number because of your unprofessional staff and your cheap SIM cards that just decided to stop working for no reason. I am not at all impressed livid even and I assure you I WON'T be renewing my contract come next year May!
TN
Treasure N's update27 Nov 2019, 07:47
Reviewer Update
UPDATE! fast forward to later at 3 when I called again as my sim was still inactive, I am told the sim swap wasn't done at 12 when I called, meaning that the rude consultant didn't action my request clearly out of spite & malice! I had to wait an additional 2 to 3 hours to have an active sim again. I am everyones emergency contact at home and have a long drive to and from work! I went through the whole day with no active number because of your unprofessional staff and your cheap SIM cards that just decided to stop working for no reason. I am not at all impressed livid even and I assure you I WON'T be renewing my contract come next year May!