Rude, arrogant, lacking customer care Cell C call center agent

Has been a network of no internet connectivity from the 05/08/2019 til the 29/08/2019 then I had super slow connectivity til today. Calling on my phone stopped working around the beginning of this month, I called Cell C today and the lady by the name of Enhle (doubt this is her name) tells me that my phone was set to not call using my airtime or minutes through oout my contract period. I explained that I have had this contract for over a year and it was working throughout, it only stopped a couple of weeks ago. She was so rude, shouting on the phone telling me that I am not listening to her. As I tried explaining to her, she got louder and told me that I am not listening, do I want to change it to call with airtime or not. So I asked her which city is the call center and she said its Cell C, no city required, they will know who Enhle is. She couldn't careless what I had to say.

She has no customer service what so ever, she is ********, arrogant and she is super rude. the call happened around 9:20 am today (18/09/2019)