1 reviews | Active since Oct 2015
Rude and unhelpful call centre agent
The agent did not help with my query or attempt to resolve it she just kept arguing with me and giving the same information. When asking her a question she didn't respond because she was talking to someone else. Could answer the question and was cheeky about it afterwards. I'm a cell c customer for over 7 years. I'm trying to resolve a query that is rather important and affects my life. I do expect it to be treated as urgent and important to help me resolve. I hung up in disgust. I have her name and the call details. I would like this call pulled and reviewed. I want to know if this is your standard of customer service????? Call time 07:52 on December 5, 2017. Johannesburg Contact Centre. (She wouldn't advise on which contact centre, she refused. So even complaining about the service should be challenging! Shocked and appalled Cell C!!
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected. This is not the norm or standard of service we want for our customers.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected. This is not the norm or standard of service we want for our customers.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN