1 reviews | Active since Jun 2016
Rude and bad customer service
I am so disgusted to be writing this to Cell C, I called this morning regarding a service that is deducting R2 per day on my cell phone, I spoke to Thobekile Cele who was brutally rude to me so early in the morning .first I was not given time to even think of the security questions she was asking me that’s just how rude and unprofessional she was to me
She couldn’t give me time to even breath and I ended up losing my mind while she was talking to me and the she advised me that she will terminate the call If I keep talking to her like I did.as a customer who call the service provider due to a someone deducting my airtime every time I recharge I was only calling to be assisted not to be bul**** by her.
I need this recording to be listened to as I also do have a recording on my cell phone, if that is not done I will go on all social media platform to report your unprofessionalism and further more I will report this to 702.
I need her team leader to contact me SASP
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN