rude and bad attitude

I have been contacting Cell C retentions now for the past 2 and half weeks to try move my number to a pre-paid number. I have been put on hold..hung up on. Tried to be convinced that if I move to a prepaid I might lose my number. Although when I said that when I went into a branch to query this they rudely told me that the branches are all franchises and they do not what is really the rules. . I am sick and tired of being pushed from pillar to post and cannot move my number which the contract expired over a month ago to a prepaid. I am told constantly that it would be better to take a new contract, which I do not want to. (that way they say I will not lose my number).<br> I am fed up with the lies that I am being told.<br> Today I called 4 times. and Also went to try sort out the problem with the branch at Norwood mall who said i could only do it with the cancellation department.....Help back to square one. So. I cannot move my number to prepaid. I call they hang up. Eventually i spoke to someone who said they would email the retention department to call me within 30 mins. That naturally never happened...