FA
Faheemudeen A
1 reviews | Active since Jul 2023
26 May 2025, 08:32
Rude Agents poor customer service
At 8:26am i received a call from your agent, extremely rude to me.
I owed cell c, however settled the account.
Your agent called me and said the following " You dont want to speak because you dont want to pay cell c"
I am livid, furious. Firstly the account is up to that!!!!! And to speak to me like that?
I asked for a manager but instead got the phone put off in my ear. You have shamed me verbally and i am extremely upset.
Cell C what are you going to do about this service?
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Cell C's replyOfficial
26 May 2025, 09:43 Dear Faheemudeen Asvat Asvat,
Thank you for bringing this matter to our attention.
We are truly sorry to hear about your recent experience and would like to sincerely apologize for the manner in which you were spoken to this is certainly not the level of service we aim to provide. We understand how upsetting and unacceptable it is to be spoken to disrespectfully, especially when your account has already been settled. Your concerns are valid, and we take them very seriously. Please be assured that we are urgently investigating the matter internally. The conduct you described is not in line with our values, and appropriate action will be taken. We would also like to locate the specific call to ensure it is thoroughly reviewed and addressed with the agent concerned and thereafter feedback will be provided to you.
Regards,
Cell C | MM
Thank you for bringing this matter to our attention.
We are truly sorry to hear about your recent experience and would like to sincerely apologize for the manner in which you were spoken to this is certainly not the level of service we aim to provide. We understand how upsetting and unacceptable it is to be spoken to disrespectfully, especially when your account has already been settled. Your concerns are valid, and we take them very seriously. Please be assured that we are urgently investigating the matter internally. The conduct you described is not in line with our values, and appropriate action will be taken. We would also like to locate the specific call to ensure it is thoroughly reviewed and addressed with the agent concerned and thereafter feedback will be provided to you.
Regards,
Cell C | MM
Cell C's reply26 May 2025, 09:43
Official
Dear Faheemudeen Asvat Asvat,
Thank you for bringing this matter to our attention.
We are truly sorry to hear about your recent experience and would like to sincerely apologize for the manner in which you were spoken to this is certainly not the level of service we aim to provide. We understand how upsetting and unacceptable it is to be spoken to disrespectfully, especially when your account has already been settled. Your concerns are valid, and we take them very seriously. Please be assured that we are urgently investigating the matter internally. The conduct you described is not in line with our values, and appropriate action will be taken. We would also like to locate the specific call to ensure it is thoroughly reviewed and addressed with the agent concerned and thereafter feedback will be provided to you.
Regards,
Cell C | MM
Thank you for bringing this matter to our attention.
We are truly sorry to hear about your recent experience and would like to sincerely apologize for the manner in which you were spoken to this is certainly not the level of service we aim to provide. We understand how upsetting and unacceptable it is to be spoken to disrespectfully, especially when your account has already been settled. Your concerns are valid, and we take them very seriously. Please be assured that we are urgently investigating the matter internally. The conduct you described is not in line with our values, and appropriate action will be taken. We would also like to locate the specific call to ensure it is thoroughly reviewed and addressed with the agent concerned and thereafter feedback will be provided to you.
Regards,
Cell C | MM