Rude agents

Good day Hellopeter ,

I have a contract with cell c, I've been having network issues cannot receive calls or make calls nor can I access the internet. When I called customer care I spoke to a Mr Sosibo who was very rude told me "Relax you're not the only one experiencing this issue" he said he will lock a call for backoffice to call me which never happened. When I called after four days because no one called me I spoke to another rude unprofessional agent named Samke Skosana who literally shouted at me and hanged up the phone in my ear. Turns out that the agents never locked a call and it's only being locked now. I cannot load airtime so I have to call the customer service to load it and add it to my next bill which is a total inconvenience for me. With me not being able to do anything on this phone my airtime disappeared and Bongani says he doesn't know what happened. Issues im experiencing Cannot receive calls nor can I make calls Cannot receive emails because internet is down. I've followed all the steps yet no joy ! I lodge a formal complaint to cell c on email no response. Cell C I regret the day I took out this contract.