rude agent namedd Khensani

I called this evening bcoz the puk is blocked for no***) it belongs to my husband but used by my 10yr old for receiving calls. Now my problem why wud u leave the owner and want to do security check with a child. So already am bored and frustrated, my child does not buy airtime, if we buy it either I bought it for her or her granny meaning she won't have that info bcoz she is a child. Now ur rude impatient agent can clearly hear am annoyed and I was calling ur processes stupid because frankly to me this is. How can u expect a child to know such info yet I'm telling u I buy her the airtime and the owner is here named Bongani and not my child so why would u need to speak to a child, I don't get that. Now Miss Khensani gets offended when I call ur processes stupid coz she says they would have not assisted us if the child was not present, yet the owner is there. next thing she gets emotional and clearly took offence she then asked if I wanted her assistance of which I said yes then she sang her closing and hung up on me deliberately. She is there to assist not be emotional, I was frustrated with Cell C she needs to go back to training to learn to manage her emotions