NR
Nonhlanhla R

1 reviews | Active since Oct 2014

05 Dec 2018, 11:08

Rude agent from your head office

I received a call from one of the agents in (I assume) the contracts department at your Head Office and he told me that I have been prequalified for a contract with Cell C. He told me which device I qualified for and the contract itself. I told the gentleman that I was not interested in any contracts and he asked me what device I currently have and I told him. To this point I am not sure why he asked me about the device, he then asked me how much I spend on data every month and I informed him that I have a contract with Telkom of which I am paying R100 every month for 15gig. He told me that it cannot be true as he knows that Telkom has the deal for R149. I then asked him if he was insinuating that I am lying about a transaction that is going off MY account. He then became rude and had a very horrible attitude about it, disagreeing with me about MY payment to Telkom. He then rudely told me that he will not continue any further with our discussion.

My complaint is that you cannot have rude agents calling about your deals and then debating about what the competitor has offered you. He should have focused on the reason for his call and not have been concerned about a transaction that has nothing to do with him or Cell C.

I am not a Cell C customer but this service is really disgusting to say the least.

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Replies (4)
Cell C
Cell C's reply05 Dec 2018, 11:30
Official
Good morning Nonhlanhla

Sincere apologies for the poor service and the manner in which this matter was handled. We will address this matter with the relevant department to have this kind of behaviour rectified.
 
We want our customers to be given proper service.
 
Regards
Cell C | PN 
NR
Nonhlanhla R's update05 Dec 2018, 11:32
Reviewer Update
Thank you for the feedback. I may have forgotten the agents name but I kindly request that you ensure that he does not contact me ever again.
NR
Nonhlanhla R's update05 Dec 2018, 12:09
Reviewer Update
I just received a call from a gentle man at Cell C who called to apologise for the experience that I received. I really appreciate the call and also the fact that Cell C takes such matters seriously and will look into this issue. I applaud you for responding to my query. I really appreciate it.
Cell C
Cell C's reply05 Dec 2018, 15:57
Official
You're welcome.

Regards
Cell C | PN