Rude agent. Disappearing data. Unauthorized subscriptions.

Good day. I have a m2m contract with cellc 100gb for 199. This was yet another worst experience, in January I was charged for the month of December and January when I only started using the sim in January because I was told to wait for the agent to call me right from 8 December to January 11th he didn't call he only called on the 12 of January asking me why I've not used the data and I told him he didn't tell me the simcard was active immediately and I was told to wait for his call and it made sense to me because I had not given my documents for FICA.

Second incident happened today, I was letting this agent know that I keep getting subscribed to games I don't know and the current one I got subscribed to doesn't even have unsubscribe option. I keep getting this subscription games as I wake up in the morning then I find messages. I informed him of this and the fact that the 50gb day data got finished within 10 days, for this month and last month this data just kept disappearing but I use it for normal activities as the other months.

This agent responded by blocking me. I was in contact with him on whatsapp because of the first incident whereby even the agent NZ on facebook was rude when I needed answers then he asked me to contact him on whatsapp if I encounter any problems so that he can help me directly but now I got blocked for addressing the subscription and data problems.

This agent has shown incompetence on two occasions to the point that I want nothing to do with cellc.