1 reviews | Active since Aug 2016

17 Sept 2016, 17:45

rude agent

<p>I called in to cancel a recurring data bundle that was previously loaded by the call centre I spoke to andile and she was rude did not take the time to listen to my request totally Dissatisfied that I was not helped with my request to cancel a recurring data bundle </p>

0
Replies (2)
Cell C
Cell C's reply19 Sept 2016, 07:08
Official

Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.

It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.

This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply19 Sept 2016, 11:35
Official

Maropeng has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,