rude accounts dept consultant

<p>i phoned in cos my account was debited more than what it was supposd to me.A call centre agent advised me that my accpunt was double debited for the sim card connection fee and put me through the accounts dept.I spoke to a very rude accounts consultant(it's a pity i dont remember her name) and she wouldn't not even listen to me.She told me the bill was correct as my accounts have been combined. I failed to reason with her as she wouldn't listen to me and she told me to go back to the person who had told me that i was double debited.When i asked to speak to the supervisor she initially told me that she was going to give me the same response then told me she was outting me throught the supervisor.Needless to say i was put on hold until i put the phone down and phoned again.I spoke to a guy who confirmed (again)that the bill is highcos i was double debited for the sim card connection fee.I just dont know why thatlady wouldn'tlisten to me and why shewas so rude.It's a pity i didnt get your name you poor excuse of an employee.some of us have been with Cell c for ages and cell c doenst deserve "****"like you!!!i am waiting for some to phone me ASAP otherwise i will reversethe payment with my bank and do a cash payment for what i am supposed to pay for.</p>