******* service as usual

Hi, To start off with saying that having to deal with Cell C is one of the most frustrating and annoying things I have ever done. From agents like Sandile at your cust service offices that hangs up on us, my payment method being changed without my consent to simple issues that cannot be resolved. My account was in arrears due to banking details not being updated correctly, so you guys have naturally been bombarding me with sms's every single day. I have made my payment more than a week ago now already , sent proof of payment to ALL of your contact email addresses and yet NOBODY has contacted me and every single day that I call in to the contact centre I get told that the payment hasnt been received or hasnt been allocated to the account. The main point is that I want to upgrade but because of your inefficiency I cannot do this and I am sure this will continue till the end of the month and you expect me to pay .When i call in theres issues because of of your people changed my payment method to cash whereas I did not make these changes, so its a battle even getting through security. Can you guys please sort this out and either get competent people working and not people thats just there for a paycheck or just send your people on proper training, learn some manners and respect.