1 reviews | Active since Jul 2016
******* Service and NO International Customer Care Telephone Number!
<p>I popped into the Summerstrand AND the Walmer Park branch on the day, that I flew to the UK, expressly asking them to KEEP my line open. I informed them that I was going to be abroad for 6 weeks, and that using my SA mobile number was crucial. They assured me all would be well. My SA banking accounts are LINKED to my SA mobile no for VISA verification. The phone worked in Amsterdam, and for short while at Heathrow...then is said ''EMERGENCY CALLS ONLY!''</p> <p>What now? I cannot make ANY online payments as the OTP verification process links to my SA CellC no...and Emergency calls only renders it inaccessible! I have sent an urgent message to CellC...no response! *******, inept, ***********, **** service! AND NO INTERNATIONAL CUSTOMER CARE TELEPHONE NUMBER! What do people do outside SA with problems, relating to CellC....ridiculous!</p>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Please be advised that Patrick could not get hold of you on your contact numbers. However he sent an email advising you of this and on a way forward regarding this matter.
Regards
Cell C | PN
Please be advised that Patrick could not get hold of you on your contact numbers. However he sent an email advising you of this and on a way forward regarding this matter.
Regards
Cell C | PN
I have been in the UK for THREE WEEKS with a contract SA Cell C phone, that was supposed to work! Tia sent me an email asking for a landline no on 12 Oct, promising to call me the same day! NOTHING..no call-back. Another complaint, another email asking for my landline no in UK, some days later.
This is Cell C at it's worst! Empty promises, a call-back when I was out, followed by a promise to call-back again, which did not materialize, as I was back home 10 min later. I waited near phone for the rest of the evening, but no call came. I emailed Cell C again, this time with a UK mobile no. You cannot seriously expect me to sit at home waiting for a call to a fixed line? So I sent you my mobile no. Nothing...no luck!
And this is Customer Services? Who put the hold on my phone in the first place? I am inconvenienced, because of somebody who messed up....
I have been in the UK for THREE WEEKS with a contract SA Cell C phone, that was supposed to work! Tia sent me an email asking for a landline no on 12 Oct, promising to call me the same day! NOTHING..no call-back. Another complaint, another email asking for my landline no in UK, some days later.
This is Cell C at it's worst! Empty promises, a call-back when I was out, followed by a promise to call-back again, which did not materialize, as I was back home 10 min later. I waited near phone for the rest of the evening, but no call came. I emailed Cell C again, this time with a UK mobile no. You cannot seriously expect me to sit at home waiting for a call to a fixed line? So I sent you my mobile no. Nothing...no luck!
And this is Customer Services? Who put the hold on my phone in the first place? I am inconvenienced, because of somebody who messed up....
Cell C has to lift the 'EMERGENCY CALLS ONLY' hold on my contract phone. That is it...nothing else. Why did they put that hold on my account in the first place? They had zero authorization to do so. I physically drove to Cell C Head Office, and Cell C in Walmer Park to double-check, that my line needs to stay open!
This is the worst service/ non-service I have ever received...And unacceptable.
Imagine being abroad, and with every online VISA payment, your bank and VISA try to send you a OTP to a SA no... that has been barred! And this is 2016? Disgusting. Typical SA...
Cell C has to lift the 'EMERGENCY CALLS ONLY' hold on my contract phone. That is it...nothing else. Why did they put that hold on my account in the first place? They had zero authorization to do so. I physically drove to Cell C Head Office, and Cell C in Walmer Park to double-check, that my line needs to stay open!
This is the worst service/ non-service I have ever received...And unacceptable.
Imagine being abroad, and with every online VISA payment, your bank and VISA try to send you a OTP to a SA no... that has been barred! And this is 2016? Disgusting. Typical SA...
I have sent both the consultants who have emailed me from Cell C, my correct UK mobile number. I have had NO CALLS back. Three weeks with no access to my contract Cell C number. My only problem is that a CellC employee has wrongfully put an EMERGENCY CALLS ONLY hold onto my phone, without authorization and my consent!
Get back to me. Lift this hold! I am unable to do so. I also want a full credit for NON SERVICE to my contract.
I have sent both the consultants who have emailed me from Cell C, my correct UK mobile number. I have had NO CALLS back. Three weeks with no access to my contract Cell C number. My only problem is that a CellC employee has wrongfully put an EMERGENCY CALLS ONLY hold onto my phone, without authorization and my consent!
Get back to me. Lift this hold! I am unable to do so. I also want a full credit for NON SERVICE to my contract.