1 reviews | Active since Jul 2016

15 Nov 2016, 12:17

******* Service

<p>I cancelled my cellphone insurance with them in August and they are still debitting me to date! *********** staff who give nothing but excuses - No one seems to know what is going on!!! I have been calling them for weeks and my query is still not resolved!!! I requested my recordings to prove what was spoken about on the phone but the lady I spoke to did not request them - now i have to wait another 7 days for my recordings!! I am sick and tired of such service!</p>

0
Replies (2)
Cell C
Cell C's reply15 Nov 2016, 12:33
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of the consultants in the escalations team will contact you and assist with this matter.

Regards
Cell C | PN

Cell C
Cell C's reply15 Nov 2016, 15:55
Official

Derrick has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN