EM
Emil M

1 reviews | Active since Mar 2009

01 Dec 2015, 09:30

******* Network ******* Consultants

I recently wanted to take out a data contract with Cell C. Instead of receiving a ****le,a tablet was delivered to me. I immediately contacted the call center and was instructed to return the device through the courier that was to be sent the next day. The courier picked up the package,and Cell C had acknowledged receipt of the device and that it will be cancelled.<br> <br> I thought that would be the end of the story,only to find that I had been debited an amount of R147. I called the call center and after holding for about a week,I spoke to a clownsultant, who assured me it would be escalated to accounts,and somebody will get hold of me in next 24 hours. That was a month ago. Today another amount was debited of R135. I again spoke to one of their efficient clownsultants who had again told me that the matter would be escalated. This time however he said the amounts debited were for a sim cancellation. So I asked why must I pay for something that I never asked for and was never mine in first place? He had no answer.<br> <br> This has been a most unpleasant experience and I deeply regret having dealings with this circus. Happy to say I have convinced 6 friends to leave them.

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Replies (1)
Cell C
Cell C's reply01 Dec 2015, 09:54
Official
Hello mrblade,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.

Regards
Cell C | PN