******* CUSTOMER SERVICE & BULL**** BILLING

Cell C has the most rude and *********** people working for them. i called Cell c on the 10-09-2018 to log a billing issue ref - ********** 892( i have been billed for a service on my account since 2016 to date R 89.00 every month for a service i do not or have not made use of) Cell c then calls me back after a week and a half just to tell me i have to go into store because its issue which the store needs to log. I go into store (Middelburg Mall) on the 23-09-2018 ref ********** 274 a very helpful consultant assisted me (Thuli) she advises me to give her a call if i have not heard anything back from Cell c. I call the store (Middelburg Mall ) 02-10-2018 for the very very rude STORE MANAGER to answer the call and has me try to explain my query, not allowing me to get half way through the query or explanation he starts speaking over me and when i try and stop him from speaking over me so he can hear the query , he then starts screaming at me over the phone. I ended the call and called back requesting to speak to someone else , i then spoke to Bongi who was there the day i logged the query with Thuli , Bongi took my ref number and cell phone number and advised me she will follow up with Cell c and get back to me . Which never happened - i had to call back again today 03-10-2018 - Bongi then advises me that she is awaiting an email regarding my query , but will not advise what does the email pertain of - ME as the customer still in the dark as to what the hell is going on. When i vent my frustration to Bongi she simply turns to a friend which she works with and speaking in zulu about me as the customer while i am on the line (assuming because i am colored i do not understand )and can hear and UNDERSTAND what she has to say.(Bongi tells her friend that this is not her query i came into the store and logged the issue with Thuli now she has to deal with my **** and its not even her problem) THIS SORT OF CUSTOMER SERVICE IS UNACCEPTABLE IF ITS EVEN CALLED CUSTOMER SERVICE. THERE MANY PEOPLE SEEKING EMPLOYMENT WHO WOULD DO A BETTER JOB BUT US PAYING CUSTOMERS MUST CONTENTIOUSLY DEAL WITH CONSULTANTS WHO ARE RUDE.

Cell C is very happy to take my money every month and charge me for services i have not made use of since 2016 , yet i still get **** service.

I would like for someone who going to assist me not transfer me from one place to another like your contact centers do , to contact me urgently regarding my refund.

Regards Cassandra

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