******* customer service.

Cell C has terrible customer crevice as well as a horrible inability to follow up with their customers. In March of 2022, Cell C overcharged me by R588. For months, I have been trying to get a refund, each time only receiving an email to say that they received my complaint/email but they centre to fail to resolve my issue. A month ago, I decided, against my better judgement, to renew my contract. I received the phone on a friendly after 13h00 and immediately realised I don’t like it. I called to have it returned the every next day and it was only collected the NEXT Friday. A whole week later. On top of that, they won’t allow me to cancel my contact because they don’t have some serial number which they expect me to get from their returns office. The problem with actually getting this number is the fact that NO ONE ANSWERS at their call centre. I sit on hold with their call centre for 2 hours at a time. How can you call me the minute a debit order doesn’t go off, but you can’t be bothered to answer your o phones to refund me and give me just one serial number, so I can cancel my contract? Sick and tired of the lack of customer care and communication.