NL
Nontsikelelo L

1 reviews | Active since Nov 2017

19 Nov 2020, 22:47

******* cell c

******* only, I had the greatest network ever till 3 weeks ago, then all of a sudden I go from great network to *******. I called cell c, the technician said I should do a sim swap, I go to do the sim swap and the lady assisting me at cell c tells that cell c should stop telling people to do sim swaps because I'm the second person who's network suddenly disappeared!!! When I called again after being tired of loosing daily data of R20 for 1Gb for about 5 - 6 days of no network, they did not assist me at all!!! The one lady at call center didn't even wait for me to say hello - she was already saying 'due to your technical issues you will be redirected' and by redirected she meant 'I'm going to hang up on you without hearing a word you have to say"!!!!! Such *******!!!! I did everything that they said I should do, to receive the ******* service and lack off network is *******!!!! I have been with cell c for years, and I even renewed a contract, I will surely have to cancel with this treatment and incompetence!!!!

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Replies (1)
Cell C
Cell C's reply20 Nov 2020, 08:00
Official
Good day Nontsikelelo 

On behalf of Cell C, we want to extend our sincerest apologies for the negative customer experience received. 

Our support team will be in contact with you in order to assist.

^YM