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Thapelo L
1 reviews | Active since Nov 2020
20 Apr 2022, 13:04
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Cell c insurance people don't like to service people, I've trying to insure my phone that I got as a gift it's been 2 weeks every day it's a different story. Why is it so difficult to insure a phone that was not purchased by myself and the person who bought it also was told he can't insure two phones under his name. What kind of a service is that.. Argg
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Replies (5)TL
Thapelo L's updateReviewer Update
20 Apr 2022, 13:58That is your call center number right? Which is financed by Hollard or sponsored if that is the correct word by yes. I've been with you since 2009 but I don't like your service to be honest
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Thapelo L's update20 Apr 2022, 13:58
Reviewer Update
That is your call center number right? Which is financed by Hollard or sponsored if that is the correct word by yes. I've been with you since 2009 but I don't like your service to be honest
Cell C's replyOfficial
20 Apr 2022, 14:16Did they ask the person that purchased the device, to be the one that insures the devices?
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Cell C's reply20 Apr 2022, 14:16
Official
Did they ask the person that purchased the device, to be the one that insures the devices?
^MP
^MP
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Thapelo L's updateReviewer Update
20 Apr 2022, 14:19Then how do u insure your device at cell c if I phoned the wrong number? Because to my understanding you need to call that number to get assistance to insure you device even if you are claiming u don't call Cell c customer service number you phone the insurance number after you have blacklisted your device. This doesn't make sense. Guys if you don't want to insure my phone I can take my business elsewhere. I'm sure there plenty of companies who offers the same service
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Thapelo L's update20 Apr 2022, 14:19
Reviewer Update
Then how do u insure your device at cell c if I phoned the wrong number? Because to my understanding you need to call that number to get assistance to insure you device even if you are claiming u don't call Cell c customer service number you phone the insurance number after you have blacklisted your device. This doesn't make sense. Guys if you don't want to insure my phone I can take my business elsewhere. I'm sure there plenty of companies who offers the same service
TL
Thapelo L's updateReviewer Update
20 Apr 2022, 14:30Yes they did,but when he calling for that he been told he can only insure 1 device, so basically because he both 2 phones he can't insure the other phone my question is why?
TL
Thapelo L's update20 Apr 2022, 14:30
Reviewer Update
Yes they did,but when he calling for that he been told he can only insure 1 device, so basically because he both 2 phones he can't insure the other phone my question is why?
Cell C's replyOfficial
20 Apr 2022, 14:41Our team will have the matter checked and advise.
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Cell C's reply20 Apr 2022, 14:41
Official
Our team will have the matter checked and advise.
^MP
^MP